Where do I buy tickets in the cinema?
You can purchase tickets from any of our tills as we operate a
"TICKET AT ANY TILL" policy.
How do I book online?
Choose your film and time from the list on the website. You will
then be presented with ticket types. Select which you would like,
choose your seats and then follow instructions on payment by credit
When and where can I collect my pre booked tickets?
You can collect your pre booked tickets any time after you have
booked them. They can be collected from any of the tills or from 1
of the 2 tickets collection points which are situated on the left
hand side of the foyer whenever you walk into the cinema.
What does Print @ Home Mean ?
Print @ Home is a unique feature at Odyssey Cinemas. It means
when you book your tickets online you are able to print your
tickets off at home and skip the queues and go on into your screen
after getting your printed tickets scanned.
Is there a booking fee?
There is no booking fee here at Odyssey Cinemas
Can I cancel my booking?
Once you have confirmed our booking then payment has been taken
and you cannot refund the ticket. Odyssey Cinemas refund policey is
that there can be no refunds, cancellations or alterations on any
What are ticket prices?
Please follow this link to our ticket price page.
What age is a child ticket for?
Guests aged 14 and under are considered as child prices for our
cinema. However if you look a little old for your age you may be
requested for ID. It is up to you to provide this to get a
discount. No ID then no discount and the Managers decision is
How do I qualify for student tickets?
For student pricing you must provide a valid NUS card with photo
at time of purchase or pick up. No ID then no discounts. Managers
decision is final.
Do you charge extra for 3D films?
We don't charge extra for 3D movies we only charge once for the
3D glasses then you can bring them back and re-use them at a later
date. This means you only pay once...
Can I keep my 3D glasses?
Yes. If you are coming to see a 3D movie you will have to buy
your 3D Glasses. But you only pay once for your glasses as you can
bring them back and re-use them.
Can you watch a 3D movie in the VIP screens?
Unfortunately you are unable to watch a 3D movie in the VIP
screens as the VIP screens are not 3D equipped.
Do our Gift Vouchers have an expiry date?
Yes our Gift Vouchers do not have an expiry date of 6 months and
must be used with in the 6 months.
Do you participate in Orange Wednesday?
Yes we do. Please follow this link to their website
for more details.
Is Odyssey Cinemas wheelchair accessible?
Odyssey Cinemas is fully accessible for wheelchair users as we
have lift that will lead you into the cinema foyer from any floor
in the Odyssey Pavilion, not only this but all our screens are
fully wheelchair accessible.
What is a Carer's card and do Odyssey Cinemas Accept these?
This is a national card for disabled people that can be used to
verify that the holder is entitled to 1 free ticket for a person
accompanying them to the cinema. If you don't have one you can get
it from www.ceacard.co.uk.
Can I take a baby to the cinema?
We strongly discourage babies in arms to the cinema (except our
special baby screenings) as the loudness of most films is not a
good environment for them. We will allow for U and PG films
starting before 7pm.
What do the certificates mean?
The U symbol stands for Universal. A U film should be suitable for
audiences aged four years and over. However, it is
impossible to predict what might upset a particular child,
especially at this lower end of the category range.
PG (Parental Guidance)
PG stands for Parental Guidance. This means a film is suitable for
general viewing, but some scenes may be unsuitable for younger
children. A PG film should not disturb a child aged around eight or
older. Parents should consider whether the content might upset
younger or more sensitive children.
12A means that anyone aged 12 or over can go and see the film
unaccompanied. The A stands for 'accompanied' and
'advisory'. Children younger than 12 may see the film if they
are accompanied by an adult (eg someone over the age of 18), who
must watch the film with them.
No-one under 15 is allowed to see a 15 film at the cinema or
buy/rent a '15' rated DVD. 15 rated works are not suitable
for children under 15 years of age.
Films rated 18 are for adults. No-one under 18 is allowed to see
an 18 film at the cinema or buy/rent an 18 rated DVD. No 18 rated
works are suitable for children.
Can my children attend without a parent or guardian?
For U and PG certificate films only before 7pm. After this time
we require all children to be accompanied.
How long are ads and trailers before a film?
It depends on the film. As a rule we tend to have ads and
trailers running between 15 and 20 minutes prior to film start.
Previews often have no advertisements so we strongly suggest you
are in your seats prior to the advertised programme start time so
you do not miss anything.
When do you advertise film times on your website?
Normally we will download our film schedule on the Tuesday
preceeding the Friday of release. On big films we may do this
earlier as demand will be higher.
What does FLS or Free List Suspended Mean?
When you see the term 'Free List Suspended' beside a particular
Movie, this means that some complimentary Tickets cannot be used by
a customer to see that particular film. In most cases this applies
to the first two weeks after a film's release date. This is a set
condition of the film distributors, Universal Pictures, Sony, 20th
Century Fox etc... It applies to all cinemas in the UK.