/Frequently Asked Questions

Frequently Asked Questions

Below are some of the common questions we are asked, if your question is not answered please call 02890 739 134

Where do I buy tickets in the cinema?

You can purchase tickets from any of our tills as we operate a "TICKET AT ANY TILL" policy.

How do I book online?

Choose your film and time from the list on the website. You will then be presented with ticket types. Select which you would like, choose your seats and then follow instructions on payment by credit card.

When and where can I collect my pre booked tickets?

You can collect your pre booked tickets any time after you have booked them. They can be collected from any of the tills or from our collection point which are situated on the left hand side of the foyer whenever you walk into the cinema.

What does Print @ Home Mean ?

Print @ Home is a unique feature at Odyssey Cinemas. It means when you book your tickets online you are able to print your tickets off at home and skip the queues and go on into your screen after getting your printed tickets scanned.

Is there a booking fee?

There is no booking fee here at Odyssey Cinemas.

Can I cancel my booking?

Once you have confirmed our booking then payment has been taken and you cannot refund the ticket. Odyssey Cinemas refund policey is that there can be no refunds, cancellations or alterations on any booking made.

What are ticket prices?

Please follow this link to our ticket price page.

What age is a child ticket for?

Guests aged 17 and under are considered as child prices for our cinema. However if you look a little old for your age you may be requested for ID. It is up to you to provide this to get a discount. No ID  then no discount and the Managers decision is final.

How do I qualify for student tickets?

For student pricing you must provide a valid NUS card with photo at time of purchase or pick up. No ID then no discounts. Managers decision is final.

Do you charge extra for 3D films?

We don't charge extra for 3D movies we only charge once for the 3D glasses then you can bring them back and re-use them at a later date. This means you only pay once...

Can I keep my 3D glasses?

Yes. If you are coming to see a 3D movie you will have to buy your 3D Glasses. But you only pay once for your glasses as you can bring them back and re-use them.

Can you watch a 3D movie in the VIP screens?

Yes you can. We have 1 VIP screen which is now equipped with 3D capability.

Do our Gift Vouchers have an expiry date?

Yes our Gift Vouchers do not have an expiry date of 6 months and must be used with in the 6 months.

Do you participate in Orange Wednesday?

Yes we do. Please follow this link to their website for more details.

Is Odyssey Cinemas wheelchair accessible?

Odyssey Cinemas is fully accessible for wheelchair users as we have lift that will lead you into the cinema foyer from any floor in the Odyssey Pavilion, not only this but all our screens are fully wheelchair accessible.

What is a Carer's card and do Odyssey Cinemas Accept these?

This is a national card for disabled people that can be used to verify that the holder is entitled to 1 free ticket for a person accompanying them to the cinema. If you don't have one you can get it from *The Cea card cannot be used against Event Cinema, or any one of special screenings.

Can I take a baby to the cinema?

We strongly discourage babies in arms to the cinema (except our special baby screenings) as the loudness of most films is not a good environment for them. We will allow for U and PG films starting before 7pm.

However we do run BIG SCREAM screenings which is parent and baby screenings.

What do the certificates mean?

The U symbol stands for Universal. A U film should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child, especially at this lower end of the category range.

PG (Parental Guidance)
PG stands for Parental Guidance. This means a film is suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Parents should consider whether the content might upset younger or more sensitive children.

12A means that anyone aged 12 or over can go and see the film unaccompanied. The A stands for 'accompanied' and 'advisory'. Children younger than 12 may see the film if they are accompanied by an adult (eg someone over the age of 18), who must watch the film with them.

No-one under 15 is allowed to see a 15 film at the cinema or buy/rent a '15' rated DVD.  15 rated works are not suitable for children under 15 years of age.

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the cinema or buy/rent an 18 rated DVD. No 18 rated works are suitable for children.

Can my children attend without a parent or guardian?

For U and PG certificate films only before 7pm. After this time we require all children to be accompanied.

How long are ads and trailers before a film?

It depends on the film. As a rule we tend to have ads and trailers running between 15 and 20 minutes prior to film start. Previews often have no advertisements so we strongly suggest you are in your seats prior to the advertised programme start time so you do not miss anything.

When do you advertise film times on your website?

Normally we will download our film schedule on the Tuesday preceeding the Friday of release. On big films we may do this earlier as demand will be higher.

What does FLS or Free List Suspended Mean?

When you see the term 'Free List Suspended' beside a particular Movie, this means that some complimentary Tickets cannot be used by a customer to see that particular film. In most cases this applies to the first two weeks after a film's release date. This is a set condition of the film distributors, Universal Pictures, Sony, 20th Century Fox etc... It applies to all cinemas in the UK.

Can a family ticket be split between 2 different movies?

Unfortunately a family ticket can only be used for 1 movie and cannot be split between different movies.

Can you use an electronic cigarette in one of our screens while watching a movie?

Unfortunately electronic cigarettes are not allowed to be used in the screens here at Odyssey Cinemas.

Can you use the Meercat Movies 2 for 1 offer in conjunction with our Tuesday 2 for £10 offer

Unfortunately the Meercat Movies cannot be used in conjunction with any other offers. As the tuesday 2 for £10 is an offer this means that it cannot be used. However you can use the 2 for 1 ticket offer on full price tickets on a Tuesday.

How many Xtra Monday/Thursday tickets can i purchase with my loyalty card?

With any loyalty card you can only purchase a maximum of 4 £3 Xtra tickets in 1 day

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Odyssey: Offers
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    Print At Home
  • VIP Screens
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    Pizza Hut Reel Deal
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